Question 1

What is Metro Detroit Crunchy Club?

Accepted Answer

We are an online grocery that sources local & organic products whenever possible. We obtain amazing odds & ends from several sources to limit your carbon foot print by being a one-stop-shop. We source from all over like Traverse City, Indiana, the Thumb, Kalkaska and many other places you'd most likely not be able to frequent!
You will find organic fresh and frozen produce at prices lower than grocery stores, as well as items from farms you can't even find! We have literally THE BEST chicken in the state of Michigan, which comes so fresh-it will keep for 10 days in your fridge.  We supply raw organic cheese from Rosewood in Ann Arbor. Fresh bread? Yes, please. Although not organic, we carry Bread, by Crispelli’s amazing artisanal assortment of breads & buns.  We also offer Jake’s Country Meats, Baese Farm, Massey Fish Co. and more. No need to go to the Farmer's Market-we can supply it all! We will also add additional items to the store as we see fit, or as demand requests. Items in the past have been BeesWrap, Enzo Olive Oil, Polk Around Farm, YumBox, & much more.

Question 2

Do I have to sign up?

Accepted Answer

Yes, you must subscribe & create an account to have access to our Store. You can become a "Shopper" for $0.99. We have a membership based system so that our shoppers have access to how we work, our buying contract including pick up policies, and emails.

Question 3

When are orders due?

Accepted Answer

The online store is always open, so orders can be placed anytime.  Monthly pickups will be the 2nd Wednesday of the month - order cutoffs each month are FIRST WEDNESDAY of the month at11:49PM.
Please click on the 'Calendar' tab for order and pickup dates.

Question 4

When is pickup?

Accepted Answer

Pickup is the 2nd Wednesday of the month in Berkley from 2-6pm. BrownieDr. 2752 Coolidge Hwy Berkley MI 48072

Follow us in our fb group: https://www.facebook.com/groups/570164073188554/ or reach out via email at mdcrunchyclub@gmail.com

Question 5

Where do you source your items from?

Accepted Answer

Our beef will come direct from Baese Farms, unless otherwise notated. 
Chicken comes direct from Pure Pastures, who utilizes several local farms for sourcing. You can check them out here http://www.purepasturesmi.com/our-farms
Pork will come from Jake's Country Meats.
Eggs currently come from either Garno, Old Home Place, or Creswick Farms.
Fish and seafood come from either Massey Fish Co or Michigan Seafood Company.

Question 6

What payment methods are accepted?

Accepted Answer

MDCC's online store accepts all credit cards for payment. 
We do not accept checks or cash.

Question 7

What is your return policy?

Accepted Answer

We do not accept returns.

Question 8

When are refunds processed?

Accepted Answer

Refunds are processed within 72 hours of you receiving your order.  We refund using the payment method you paid with. It often takes a few days for refunds to process.  If after a week you are still not seeing your refund please reach out.
Refunds happen when an item we ordered did not arrive or did not arrive the size we may have anticipated.

Question 9

What is your pickup policy?

Accepted Answer

Pickups are the 2nd Wednesday of the month.

All items that are not picked up by 7pm in Berkley will not be the responsibility of MDCC MI, LLC unless prior arrangements have been made.

Question 10

Why is there a $5 handling fee to my order?

Accepted Answer

There is a $5 handling fee on all orders to help cover the cost of our online platform.

Question 11

Why does my invoice have items that change?

Accepted Answer

Just like a grocery store, we charge by weight for most items. Our online store charges the average weight with the current price per pound at the time of ordering. Items will be calculated and refunded or charged for the difference in weight upon arrival.

Question 12

What are Special Buys?

Accepted Answer

Special Buys are items sold in our store, and sometimes only in our Facebook Group. These are items that we sell only certain times of the year.

Baese OG Practice Beef & Other Farms
    -Baese is located in Michigan, and has some amazing beef to share. They make their own non-GMO feed for winter months on property, and their cows are grass-fed start to finish. They sell by the quarter, but we will also offer packages so you can dabble before you go big.

Holiday Briskets, Hams, Turkeys
    -Often times we will utilize a local farm to raise us specific animals for our Holidays. We have done turkey and hams in the past, and open to trying more!

There’s more?
    -We are always on the hunt for something amazing. Whimsical Candy, a small batch supplier out of Chicago is a great find we like to utilize at the Holidays. Local artisans, like Potter Street, Neu Kombucha, and always looking for more! Expect candles, bento boxes, beeswax wraps, and lots more!

Question 13

What is Frontier?

Accepted Answer

Frontier is an online co-op that carries TONS of natural products from spices to kitchen gadgets to cacao, coffee, kids toys and so much more. We get approximately 20% off retail prices by using them! Members have the opportunity to join Frontier for our monthly purchases. 
Head to FRONTIER for more information. (www.mdcrunchycoop.com/frontier)

FAQ